FAQ
DELIVERY
Do you ship throughout Mexico and the United States?
Yes, we offer shipping coverage throughout Mexico and the U.S. through a specialized transport company with which we maintain a commercial agreement. While we work with reliable logistics partners experienced in handling furniture, delivery service is operated by a third party. For this reason, we cannot absolutely guarantee the conditions of the shipment once the merchandise leaves our facilities.
Can the customer manage their own shipping service?
Yes, customers may hire their own shipping service. In such cases, Cristo Rey only prepares the order and charges a fee for pallet construction, which is necessary to protect and secure the furniture during transport.
Does Cristo Rey guarantee delivery in perfect condition to my home?
No. Due to the complexity of logistics, Cristo Rey cannot guarantee that. Deliveries are handled by external freight companies, so once merchandise leaves our facilities, handling and transport are beyond our control.
What should I do if my product arrives damaged?
Contact us immediately. Although shipping is the customer’s responsibility, we review each case and, whenever possible, offer solutions such as touch-ups or repairs depending on the damage.
What is the estimated delivery time?
Production takes about 10 business days after the order is confirmed. Shipping time then depends on the transport service and destination.
How can I order a product?
Browse our catalog, select products, and click “Contact us.” Our sales team will provide prices and personalized assistance.
What payment methods are available?
We currently only accept bank transfers. Once payment is confirmed, production begins. A fiscal invoice will be sent via email.
Do you have a minimum order requirement?
No minimum order is required. However, special volume conditions may apply for retailers or distributors.
Do you offer wholesale prices or conditions?
Yes. We provide preferential prices, collaboration schemes, and personalized terms depending on purchase volume and frequency.
Do you have a program for interior designers?
Yes. We offer an exclusive program for interior designers and related professionals, including a 10% discount. Our goal is to build lasting collaborations.
Do you offer customization or product modifications?
Yes. Our wooden products allow wide customization and adaptation to meet each client’s specific needs in style, function, and space.